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Innova House, Forest Avenue, Mansfield, NG18 4BX
01623 626 252

Caring, qualified and committed

Our team is highly qualified, committed and experienced. Our staff are trained and committed to supporting individuals with a range of complex needs including associated challenging behaviours.

We also have experience in supporting adults with autism spectrum conditions and learning disabilities. We pride ourselves on the ethos of ‘ordinary life principles’ where we support individuals in a bespoke and holistic way, assisting them in taking part and learning new skills in each area of daily living through specific, measurable, achievable, realistic and timely targets. These aims are in line with a person-centred care plan. We also offer a ‘step down’ service to less supported environments in small houses and bungalows for future living. We support individuals with the aims and outcomes of their care plans in order to achieve these goals in a safe and planned way.

Our staff team are committed and work hard to ensure that they create a bond with service users to meet all their needs and security. We provide Personal, Health and Social Education (PHSE) tailored for the individuals’ needs.

Our staff are recruited, supported and trained to:

  • Treat people with dignity and respect
  • Focus on people’s potential and strengths
  • Value each person as a unique individual
  • Listen non-judgementally to people’s experiences
  • Be genuinely concerned for the person’s wellbeing
  • Be creative and innovative when supporting someone to realise their potential.

All staff are trained through the nationally recognised Care Certificate within their first twelve weeks of employment. This is supported by service-specific induction and enrolment onto the health and social care diploma programme. Mandatory and specialist training is provided to the team and updated regularly through a combination of face to face training and e-learning.

Laura Gilbert
Registered Operations Manager

Laura is our Senior Care Manager at Innova House; she has worked her way up through the ranks over 15 years and is a highly respected and competent Care Manager. She is highly accurate, extremely vigilant and ensures her services run like clockwork. Laura promotes the highest standards of care, promoting dignity and respect throughout. Laura is keen to uphold the philosophy of independence and supports all of her Service Users to aspire to their dreams and more. Laura is always involved in community events and can always be seen “on the floor” supporting and nurturing her team.

Tracey Green
Business Consultant

Tracey has 25 years’ experience working within Health, Social Care and Education, 20 years of which has been with Innova House in various capacity to enhance and lead the provision offered.

Ellie Parton
Indigo Care Manager and Day Services Manager

Ellie is our in-house Person-Centred Planner. Ellie works very closely with every single service user devising monthly activity plans, daily work diaries and finding out what it is that everyone would like to achieve. She is an exceptional motivator of people and can often be seen taking our service users out and about to the local cinema, restaurants, swimming, farm parks, theme parks, bingo and many more day and night time activities and events.

Lee Titchener
Woodlands Care Manager

Lee has been employed by Innova House for 6 years, starting as a support worker working his way up to team leader within 2 years. Lee previously worked in youth support services and was able to be a wealth of knowledge with him on how to proactively support young adults with complex needs. Lee has completed his advanced diploma level 3 in health and social care and is currently working towards his diploma level 5.

Alan Wilkins
Rowan and Lilac Care Manager

Alan has worked at Innova House for 8 years and has progressed to registered manager of two sites for Innova House. Alan came from an education background, support children with complex needs to access school. Alan is qualified to Level 5 Leadership and Management and is the in house trainer for CPI (Crisis Prevention Institute, the recognised body for least restrictive physical intervention) for Innova.


The newsletter is a lovely and positive...

“The newsletter is a lovely and positive thing to read – thanks for sharing! I especially thought the tuck shop idea is a lovely idea for residents.”

Kat, CQC Inspector

really impressed with how things are running...

“I’m sure that you know but Sue and I came a few weeks ago to start the audit process and we were really, really impressed with how things are running and just how lovely the staff and managers were.”

Emma, Nottinghamshire County Council inspection team

This is all thanks to the team at Innova House!

“I came to Innova House at the age of 18 and needed support to learn how to cope with my anger and worries. I learned life skills to become more independent and made friends. I even got a job! I moved on into supported living recently and have my own flat with less support as I can now do most things myself. This is all thanks to the team at Innova House!”

It’s lovely to be involved in my son’s care…

“It’s lovely to be involved in my son’s care. The staff at Innova House ask for my advice, keep me regularly updated and we talk. He’s happy here and they all know him well. He calls it home so I know he’s happy.”

Thank you so very much for all your love…

“Thank you so very much for all your love and compassion for my brother in all the time he was at Innova House. I shall always think of you as friends as well as professionals and as someone I could turn to with any concerns. It was good for me to know that my brother had a positive influence on you all, thank you.”

To all at Innova House we would like to thank you all so much for taking marvellous care of our family member.

“We know she is very happy with you as she is always eager to go back home to Innova with you after her visits to us. That pleases us so much because we know you care for her!”

Read more testimonials

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