Caring, qualified and committed
Our team is highly qualified, committed and experienced. Our staff are trained and committed to supporting individuals with a range of complex needs including acquired brain injury and associated challenging behaviours.
We also have experience in supporting adults with autism spectrum conditions and learning disabilities. We pride ourselves on the ethos of ‘ordinary life principles’ where we support individuals in a bespoke and holistic way, assisting them in taking part and learning new skills in each area of daily living through specific, measurable, achievable, realistic and timely targets. These aims are in line with a person-centred care plan. We also offer a ‘step down’ service to less supported environments in small houses and bungalows for future living. We support individuals with the aims and outcomes of their care plans in order to achieve these goals in a safe and planned way.
Our staff team are committed and work hard to ensure that they create a bond with service users to meet all their needs and security. We provide Personal, Health and Social Education (PHSE) tailored for the individuals’ needs.
Our staff are recruited, supported and trained to:
- Treat people with dignity and respect
- Focus on people’s potential and strengths
- Value each person as a unique individual
- Listen non-judgementally to people’s experiences
- Be genuinely concerned for the person’s wellbeing
- Be creative and innovative when supporting someone to realise their potential.
All staff are trained through the nationally recognised Care Certificate within their first twelve weeks of employment. This is supported by service-specific induction and enrolment onto the health and social care diploma programme. Mandatory and specialist training is provided to the team and updated regularly through a combination of face to face training and e-learning.
Tracey Green
Business Consultant
Tracey has 22 years’ experience working within Health, Social Care and Education, 18 years of which has been with Innova House in various capacity to enhance and lead the provision offered. Tracey liaises with external professionals to promote the specialist service provision offered by Innova House, oversees the operations of the Company on behalf of the Directors and links in with the people that use the service and site staff teams to listen to views and experiences in order to lead change and promote good practice.
Laura Gilbert
Registered Operations Manager, with Registered responsibility for Innova CBIR, & Elm
Laura is our Senior Care Manager at Innova House; she has worked her way up through the ranks over 11 years and is a highly respected and competent Care Manager. She is highly accurate, extremely vigilant and ensures her services run like clockwork. Laura promotes the highest standards of care, promoting dignity and respect throughout. Laura is keen to uphold the philosophy of independence and supports all of her Service Users to aspire to their dreams and more. Laura is always involved in community events and can always be seen “on the floor” supporting and nurturing her team.
Sarah Hopkinson
Specialist Provision Lead
Sarah returned to Innova House in 2018 to take up the role of Specialist Provision Lead, deputy to Laura Gilbert. Sarah oversees Woodlands, Indigo and Day service providing direct support to the Care Managers. Sarah is also responsible for quality assurance across all sites. She has a keen eye for detail which is key in her role. Sarah also has 10 years’ experience working in care services and is able to use her knowledge to enhance our provision and review work practices to ensure that they are continuously improving.
Sinead Goss
Administration Manager
Sinead has worked at Innova House for nearly 4 years as an administrator, working her way up from an apprentice to Administration Manager. She is the friendly voice that is often at the end of the phone and is very efficient at directing calls to the necessary person and answering queries. Sinead takes on day to day responsibility for the finances of the Company and ensures that matters are responded to swiftly.
Ellie Parton
Indigo Care Manager and Day Services Manager
Ellie is our in-house Person-Centred Planner. Ellie works very closely with every single service user devising monthly activity plans, daily work diaries and finding out what it is that everyone would like to achieve. She is an exceptional motivator of people and can often be seen taking our service users out and about to the local cinema, restaurants, swimming, farm parks, theme parks, bingo and many more day and night time activities and events.
Lee Titchener
Woodlands Care Manager
Lee has been employed by Innova House for 6 years, starting as a support worker working his way up to team leader within 2 years. Lee previously worked in youth support services and was able to be a wealth of knowledge with him on how to proactively support young adults with complex needs. Lee has completed his advanced diploma level 3 in health and social care and is currently working towards his diploma level 5.
Alan Wilkins
Rowan and Lilac Care Manager
Alan has worked at Innova House for 8 years and has progressed to registered manager of two sites for Innova House. Alan came from an education background, support children with complex needs to access school. Alan is qualified to Level 5 Leadership and Management and is the in house trainer for CPI (Crisis Prevention Institute, the recognised body for least restrictive physical intervention) for Innova.
Andrew Southgate
Senior Physiotherapist
Andrew is a senior chartered physiotherapist, working predominantly for the NHS and with over 9 years’ experience working with clients with complex neurological conditions. Qualified in Physiotherapy with a first-class honours degree from Sheffield and a member of the Chartered Society of Physiotherapy and registered with the Health Professions Council.
